The best Side of Samanaga
The best Side of Samanaga
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“With reporting, measurability, and insights from Samanage, It's armed with the data to showcase the genuine worth of IT to organizational leaders.”
“For 20 years, SolarWinds has long been committed to which makes it glimpse simple by arming know-how pros While using the strong applications they need to remedy currently’s IT administration difficulties. We do that by responding to very well-understood, daily troubles dependant on input and comments from our buyers as well as IT specialists that we serve,” claimed Kevin Thompson, Main Govt Officer, SolarWinds.
We trust in our potent nearby crew that may be made up of passionate, multitalented, Expert folks driven by excellence and the necessity to come across creative answers to troubles.
Samanage adheres to the knowledge Technological know-how Infrastructure Library (ITIL), meaning it sporting activities a set of capabilities that help it supervisors adhere to ITIL most effective methods when providing aid providers in substantial IT functions. Given that we reviewed irt very last calendar year, it's also adopted an up-front pricing coverage where by it used to call for you to definitely call a product sales man or woman in order to even get a simple quote.
Luckily, the Dashboard view is usually tailored, and that's some thing your helpdesk administrators should really you should definitely put aside adequate time and energy to do before finding way too deeply associated with Samanage. In fact, it might be best for you to use Samanage assistance in the course of your rollout to Get the team up and running promptly or They could overlook out on a few of Samanage's very best capabilities for months without having realizing it.
Raising a whole new incident opens a blank incident Using the requester's identify immediately populated. Blank fields to generally be stuffed in include things like a category and subcategory. This can be the only help desk application I analyzed that makes provisions for subcategories.
In a latest SolarWinds survey, IT execs indicated that Samanaga Price tag (seventy six%) and ease of use (84%) had been the vital, driving components in the choice of the ITSM featuring.three This supports the necessity for a SolarWinds approach to ITSM – effective, reasonably priced, and convenient to use products and solutions designed to solve issues the way in which that IT professionals want them solved.
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The agent can see all ongoing, pending, and solved incidents in the principle look at. It may be totally configured to immediately show details that issues: because of dates, sender, receiver… so there’s no must click on each incident when prioritizing.
There’s very little unique regarding the Know-how Foundation–look for, tags, edit, documentation are all standard functions–besides to mention that it’s backed by a reliable ITIL-compliant backend.
Among Samanage’s benefit propositions is it lends corporations better visibility on challenges and incidents; effectively, we expect the vendor really should extend the visibility pitch to its asset administration.
Now I'm able to build customizable and dependable computer software with the assistance of the software. The price is incredibly very low compared to the features it offers.
Your IT aid also can document greatest procedures and common concerns and cull them into FAQs Within the Samanage’s Expertise Base. This by yourself can lower resolution workload so IT assistance can give attention to fixing far more intricate troubles.
SolarWinds (NYSE:SWI), a leading supplier of strong and reasonably priced IT administration application, nowadays introduced that it has signed an agreement to acquire Samanage, a extremely reviewed and highly rated IT service desk solution company situated in Cary, NC. In the last 7 a long time, Samanage has constructed a strong, well-highly regarded product or service guided by a purchaser-centricity that aligns properly with SolarWinds’ mission and dedication towards the technologies professional Group.